Customer Support

Thank you for reaching out to Matify Shop customer support. We are here to assist you with any inquiries or concerns you may have regarding our products and services.

Please feel free to contact us if you have any questions about our products, need assistance with an order, or require any further information. Our team is dedicated to providing excellent customer service and will do our best to ensure your satisfaction.

We're Here to Help!

Have a question in mind? Fill out the form below and our team will assist you promptly.

Chat with Our Support Team

Our support team is available to chat and assist you with any issues or inquiries. Click the button below to start a conversation.

Location

Explore Our Store Locations

Discover Mat Official Store in various locations. Visit us and experience the best of fashion and accessories.

New York Store

Los Angeles Store

London Store

Paris Store

Tokyo Store

Egypt Store

Dubai Store

Nigeria Store

FAQ

Frequently Asked Questions

Do you offer international shipping?

Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times may vary depending on the destination. Please note that customs duties and taxes may apply and are the responsibility of the customer.
Does Matify Shop offer any promotions or discounts for international customers?

Yes, we occasionally offer promotions and discounts for all our customers, including those from international locations.
What type of products does Matify Shop offer?

Matify Shop offers a variety of products including clothes, accessories, human hair, hair extensions, and more. https://www.tiktok.com/@matify_shop/video/7407929271462710536
Can I return a product if I am not satisfied with my purchase?

Yes, we have a return policy in place for customers who are not satisfied with their purchase. Please refer to our website for more details. https://www.matifyshop.com/shipping-returns
Are there any additional costs for international shipping?

Yes, there may be additional costs for international shipping such as customs duties or import taxes.
How long does it take for international orders to be delivered?

International orders may take longer to be delivered, typically within 7-21 business days depending on the destination.
Does Matify Shop have a size guide for clothing items for customers from different countries?

Yes, we provide a size guide on our website to help customers from different countries find the right fit for our clothing items.
Can I purchase products from Matify Shop if I live outside the United States?

Yes, Matify Shop operates globally, allowing customers from different countries to purchase our products.
What payment methods do you accept at Matify Shop?

We accept payments through major credit cards such as Visa, Mastercard, American Express, and Discover, Apple Pay, Bank Transfer, and more. for a secure and convenient checkout experience.
How long does shipping take for Matify Shop?

Shipping times vary depending on the location. Typically, orders within Nigeria or the US take 3-7 business days, while international orders may take 7-21 business days.
How can I track my international order from Matify Shop?

Once your order has been shipped, you will receive a tracking number to monitor the progress of your international delivery.
Are the products on Matify Shop of good quality?

Yes, we take pride in offering high-quality products to our customers.
What is the return policy for Matify Shop?

We offer a 30-day return policy for all products purchased from Matify Shop. Items must be in their original condition and packaging for a full refund. check it out here. https://www.matifyshop.com/shipping-returns
Can I contact customer support if I have any issues with my local or international order?

Yes, our customer support team is available to assist with any issues related to local or international orders. https://www.matifyshop.com/customer-support
Can I track my order from Matify Shop?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this to track the status of your delivery. https://www.matifyshop.com/tracking-page